FAQ

DIY has multiple distribution facilities across the country, allowing us to provide timely and cost-effective delivery to all of our customers. The DIY sales office is located in Portland, Oregon.

Shipping to your location will take approximately 10-15 business days depending on the day ordered. If ordering Tan or Gray, please call for color run schedule. All orders are shipped factory direct using standard LTL freight companies to your project site and are completely insured by the shipping company. The customer is responsible for unloading the product from the truck. The shipping company is only responsible to get the product to the end of the truck. In some cases this might mean that a pallet is broken down if a forklift or pallet jack isn't available in order to make it easier to move.

All visible damaged or missing items must be marked on the Bill of Lading and reported immediately. You are then allowed 5 days to inspect your materials in their completion for concealed damage or missing items. Any materials reported within this time frame, provided it is by no fault of the customer, are replaced immediately (color may take longer). After the 5 day deadline, each case will be handled individually and in most cases are the financial responsibility of the customer.

• No Returns will be accepted without prior written approval.
• Returns will only be accepted within 15 days from order delivery.
• Each package on a return must have a return authorization number clearly indicated.
• All materials are to be returned freight prepaid. All collect shipments will be refused.
• No returns will be accepted for custom ordered fence material or custom size shutter orders.
• No returns will be accepted for storage shed, greenhouse or awning orders. All sales are final for these products.
• No returns will be accepted for "Color" Fence orders.
• A minimum restock fee of 25% will be charged for all accepted returns.
• All returns become property of DIY Vinyl Products.

The privacy practices of this statement apply to the http://www.diyvinylproducts.com/ website. DIY Vinyl Products gathers information on its website for the sole purpose of giving accurate price quotes for it's products and for no other reason. DIY Vinyl Products will never sell or give away this information to any third party.

• We usually request a sketch of your project be faxed to us along with the footage of all the fence runs, unless you already know all the materials needed, so we can make sure you get all the materials you need to do your job right the first time.
• After we have a sketch of your project we will e-mail or fax you an itemized order form.
• When you are ready to place your order just fill in the shipping and billing information on the order form and fax back to (800) 532-1684.
• Your order will be placed and you will recieve a confirmation within 24 hours of ordering.
• Shipping to your location will take approximately 10-15 business days depending on the day ordered.

• Measure the number of linear feet of fence needed for your project.
• Please click the "Request a Quote" link at the top of web site in order to begin filling out the quote request form.
• Once you have submitted the results of the quote request we will respond to you with an accurate quote within 24 hours and usually faster than that.
• Or Call , Fax or e-mail us.

No. When you purchase from DIY Vinyl Products you never pay Sales Tax.

Basically, our fences are installed just like wood fences. Most components are precut and routed from the factory. First, posts are secured to the ground with concrete footings. Then rails are inserted into posts and finally pickets into rails. A properly installed fence is a strong, durable, lifetime fence. If you want to get a jump on the project or just get an idea of what's involved in installing vinyl fence feel free to look at the following links.

• Residential Fence Installation Instructions (.pdf format)
• Ranch Fence Installation Instructions (.pdf format)

Our exclusive vinyl is formulated from raw materials including polyvinyl chloride (PVC), UV inhibitors and impact modifiers. Because we use only premium ingredients, you'll get superior performance.

Our products are manufactured using a state-of-the-art process called coextrusion, which concentrates UV inhibitors on the exterior layer where they can combat the sun's harmful rays.

Our products are manufactured in 4 colors: white, gray, adobe and tan.

It's a scientific fact that dark colors fade and deteriorate faster than light colors, so a more complex vinyl formula is necessary to protect and preserve them. And because we don't feel the technology is in place to guarantee you with a lifetime product, we simply don't offer them.

No. We offer a half a dozen post caps in all available fence colors, so you can choose a specific style or mix and match as you like.

Stylistically, our vinyl resembles standard wood profiles, but it doesn't have a woodgrain finish.

Our products are safe enough for even the youngest members of your family, because they have smooth surfaces with no nails, sharp edges or splinters. Not only do our products hold up to regular property maintenance, but they're also made to bounce back on impact because they're reinforced with steel or aluminum inserts. It is wise, however, to be careful when using mowers, weeders or clippers along your fence line.

Most of our products meet or exceed local, state and national building codes. Because building codes vary from region to region, you should contact your local building code authority.

Our vinyl is safe and non-toxic. It doesn't contain lead or require the heavy metals and dangerous chemicals needed to treat and maintain wood. It's environmentally safe, and because lumber isn't used, trees are left standing. There aren't any chemicals used that might contaminate your yard, and our vinyl doesn't break down when exposed to soil, groundwater or the elements.

Yes. The manufacturer has been serving the equine community since 1984, and our vinyl's smooth surface discourages horses from chewing, leaning and rubbing against the fence to scratch themselves.

Our vinyl has 5 times the tensile strength and 4 times the flexibility of wood. We improve that performance and make our systems even sturdier by adding cross-braces in gates, reinforced ribs in rails, a sturdy rail system and maintenance-free metal inserts.

No. Our vinyl weighs only about 1.1 pounds per linear foot, which is much lighter than the typical wood used in home projects. But it's stronger, lasts longer and is easier to work with than wood.

Our vinyl has a high flash point of 900°F, so it doesn't ignite easily. If fire is held to it, it will burn. But as soon as the flame is removed, the vinyl will self-extinguish.

No. Yellowing in vinyl products is due to the sun's ultraviolet rays. Our products contain an industry leading 10 parts per 100 of titanium dioxide (TiO2), which is an extremely effective UV inhibitor. This amount of TiO2 is more than enough to prevent breakdown from the sun's ultraviolet rays.

All materials expand and contract with hot and cold temperatures. But impact modifiers act as an added safety measure, adding flexibility to our vinyl so that it'll give instead of crack or splinter like wood. Our products are designed to operate under normal home or horse owner conditions, and will only crack under extreme circumstances.

Our vinyl is designed to be maintenance-free, and usually only requires the occasional rinse with a garden hose. But if more serious cleaning is necessary, a soft bristled brush with detergent or even a mild bleach solution will do the trick. Cleaning products should always be tested on a hidden section of your product before using on exposed areas.

Our vinyl has a smooth, non-porous surface, which makes it difficult for mildew to grow. But if conditions are humid enough, mildew can appear. If it does, it can be easily removed with water and/or a mild bleach solution.

Our products are designed to look like they're always freshly painted, so the only reason to paint them would be to change color. Epoxy-based paint is the only paint that will adhere properly to a vinyl surface, but it also damages the surface and therefore voids our lifetime warranty, so we don't recommend it.

Click to View Westech Warranty Information (.pdf format)
Click to View Homeland Warranty Information (.pdf format)

Initially, our product costs more than wood (unless you're buying premium wood, then they're about on par). But you'll never need to invest any more time or money into them because they come with our lifetime warranty. Wood, on the other hand, will need to be maintained for the rest of its life span, whether painting, staining, repairing or replacing. And with wood's cost increasing while its quality decreases (most of it's young growth lumber), vinyl products have never been a more attractive purchase.

Polyvinyl Chloride (PVC): PVC is the main component in the manufacturing process of our products. There are many chemical forms of vinyl. Some formulations are flexible. Others are termed "rigid." our product is formulated out of this rigid dry-blend compound developed for high output extrusion. Our exclusive formula is blended for outdoor toughness and high quality

Titanium Dioxide (TiO2) is a chemical additive that acts as a sunscreen for our vinyl. Our product contains 10 parts per 100 of TiO2. Because our vinyl is manufactured using coextrusion, the majority of TiO2 is concentrated on the outer layer where it is exposed to the sun. This ingredient is critical to the long-term weatherability of our vinyl products.

Impact modifiers are important ingredients for our vinyl. We add just enough flexibility to our vinyl so that our fences will flex under most impacts. We reinforce many fence styles with rust resistant steel inserts to assure strength and stability. Our fences are designed to look like new, even after years of use.

Coextrusion is the manufacturing process the manufacturer uses to molecularly bond the ingredients into two layers. These layers are fused through extreme heat and pressure and cannot be physically separated. Coextrusion allows the manufacturer to have the ability to control the placement of the majority of the UV inhibitor TiO2 to the outside where it is exposed to the sun.

As a coextruded manufacturer that uses only premium ingredients, we assure you, you'll get the best quality possible and guarantee the vinyl won't decay, blister, rust or suffer insect damage.