Company
Ordering & Shipping
Installation
Quality
Appearance
Safety
Performance
Ownership
Glossary
Related Links
Company
Where are you located?
Our physical office is located in Portland,
Oregon but being an Internet company we are able to sell vinyl
fencing products anywhere in the continental U.S. One clear advantage
of us being located in Oregon is you never pay sales tax. Our manufacturing
and distribution facility is located in Mt. Vernon, IN and
ships anywhere in the continental U.S.
What is your Freight and Shipping policy?
Shipping to your location will take approximately
10-15 business days depending on the day ordered. If ordering Tan
or Gray, please call for color run schedule. All orders are shipped
factory direct using standard LTL freight companies to your project
site and are completely insured by the shipping company. The customer
is responsible for unloading the product from the truck. The shipping
company is only responsible to get the product to the end of the
truck. In some cases this might mean that a pallet is broken down
if a forklift or pallet jack isn't available in order to make it
easier to move.
All visible damaged or missing items must
be marked on the Bill of Lading and reported immediately. You are
then allowed 5 days to inspect your materials in their completion
for concealed damage or missing items. Any materials reported within
this time frame, provided it is by no fault of the customer, are
replaced immediately (color may take longer). After the 5 day deadline,
each case will be handled individually and in most cases are the
financial responsibility of the customer.
What is your Refunds and Returns policy?
-
No Returns will be accepted without prior
written approval.
-
Returns will only be accepted within 15
days from order delivery.
-
Each package on a return must have a return
authorization number clearly indicated.
-
All materials are to be returned freight
prepaid. All collect shipments will be refused.
-
No returns will be accepted for custom ordered
fence material or custom size shutter orders.
-
No returns will be accepted for storage
shed, greenhouse or awning orders. All sales are final for these
products.
No returns will be accepted for "Color" Fence orders. -
A minimum restock fee of 25% will be charged
for all accepted returns.
-
All returns become property of DIY Vinyl
Products.
What is your Privacy Policy?
The privacy practices of this statement apply
to the http://www.diyvinylproducts.com/ website.
DIY Vinyl Products gathers information on its website for the sole
purpose of giving accurate price quotes for it's products and for
no other reason. DIY Vinyl Products will never sell or give away
this information to any third party.
Ordering & Shipping How
do I place an order?
-
Fencing
materials:
-
We
usually request a sketch of your project be faxed to us along
with the footage of all the fence runs, unless you already
know all the materials needed, so we can make sure you get
all the materials you need to do your job right the first time.
-
After
we have a sketch of your project we will e-mail or fax you
an itemized order form.
-
When
you are ready to place your order just fill in the shipping
and billing information on the order form and fax back to (801)
457-5886.
-
Your
order will be placed and you will recieve a confirmation within
24 hours of ordering.
-
Shipping
to your location will take approximately 10-15 business days
depending on the day ordered.
- Arbors
and Tables:
- Call
toll free (866) 349-8465 to purchase product. We accept Check,
Money Order, Visa and Mastercard.
How
do I receive a quote?
-
Please
click the "Request a Quote" button on the web site
in order to choose the proper fence and cap style and quantity
of gates needed.
-
Measure
the area which the project will cover.
-
Once
you have submitted the results of the quote request we will
respond to you with an accurate quote within 24 hours and usually
faster than that.
-
Or
Call , Fax or e-mail us.
Do I have to pay Sales Tax?
No. When you purchase from DIY Vinyl Products
you never pay Sales Tax.
Installation
How
is a Vinyl fence installed?
Basically, our fences are installed just like wood fences. Most
components are precut and routed from the factory. First, posts
are secured to the ground with concrete footings. Then rails
are inserted into posts and finally pickets into rails. A properly
installed fence is a strong, durable, lifetime fence. If
you want to get a jump on the project or just get an idea of
what's involved in installing vinyl fence feel free to look at
the following links.
How Are Your Shutters Installed?
How
Are Your Sheds & Greenhouses Installed?
Quality What is your vinyl fence made of?
Our exclusive vinyl is formulated from raw materials including
polyvinyl chloride (PVC), UV inhibitors and impact modifiers.
Because we use only premium ingredients, you'll get superior
performance.
How is your fence manufactured?
Our products are manufactured using a state-of-the-art process
called coextrusion, which concentrates UV inhibitors on the exterior
layer where they can combat the sun's harmful rays.
Appearance What are the available colors?
Our products are manufactured in 3 colors: white, gray and tan.
Our garden products are available in white only.
Why doesn't your product come in dark
colors?
It's a scientific fact that dark colors fade and deteriorate
faster than light colors, so a more complex vinyl formula is
necessary to protect and preserve them. And because we don't
feel the technology is in place to guarantee you with a lifetime
product, we simply don't offer them.
Do I have to use the post caps shown in your
photos?
No. We offer a half a dozen post caps in all 3 colors, so you
can choose a specific style or mix and match as you like.
Does it look like wood?
Stylistically, our vinyl resembles standard wood profiles, but
it doesn't have a woodgrain finish.
Safety Is it safe and durable for everyday use?
Our products are safe enough for even the youngest members of
your family, because they have smooth surfaces with no nails,
sharp edges or splinters. Not only do our products hold up to
regular property maintenance, but they're also made to bounce
back on impact because they're reinforced with steel or aluminum
inserts. It is wise, however, to be careful when using mowers,
weeders or clippers along your fence line.
Do your products meet safety and building
codes?
Most of our products meet or exceed local, state and national
building codes. Because building codes vary from region to region,
you should contact your local building code authority.
Is your product environmentally safe? Does
it have lead in it?
Our vinyl is safe and non-toxic. It doesn't contain lead or
require the heavy metals and dangerous chemicals needed to treat
and maintain wood. It's environmentally safe, and because lumber
isn't used, trees are left standing. There aren't any chemicals
used that might contaminate your yard, and our vinyl doesn't
break down when exposed to soil, groundwater or the elements.
Is it safe for horses?
Yes. The manufacturer has been serving the equine community
since 1984, and our vinyl's smooth surface discourages horses
from chewing, leaning and rubbing against the fence to scratch
themselves.
Performance Is it strong?
Our vinyl has 5 times the tensile strength and 4 times the flexibility
of wood. We improve that performance and make our systems even
sturdier by adding cross-braces in gates, reinforced ribs in
rails, a sturdy rail system and maintenance-free metal inserts.
Is it heavy?
No. Our vinyl weighs only about 1.1 pounds per linear foot,
which is much lighter than the typical wood used in home projects.
But it's stronger, lasts longer and is easier to work with than
wood.
Will it burn?
Our vinyl has a high flash point of
900°F, so it doesn't ignite
easily. If fire is held to it, it will burn. But as soon as the
flame is removed, the vinyl will self-extinguish.
Will it turn yellow?
No. Yellowing in vinyl products is due to the sun's ultraviolet
rays. Our products contain an industry leading 10 parts per 100
of titanium dioxide (TiO2), which is an extremely effective UV
inhibitor. This amount of TiO2 is more than enough to prevent
breakdown from the sun's ultraviolet rays.
Will it crack?
All materials expand and contract with hot and cold temperatures.
But impact modifiers act as an added safety measure, adding flexibility
to our vinyl so that it'll give instead of crack or splinter
like wood. Our products are designed to operate under normal
home or horse owner conditions, and will only crack under extreme
circumstances.
How can it be cleaned?
Our vinyl is designed to be maintenance-free, and usually only
requires the occasional rinse with a garden hose. But if more
serious cleaning is necessary, a soft bristled brush with detergent
or even a mild bleach solution will do the trick. Cleaning products
should always be tested on a hidden section of your product before
using on exposed areas.
Will it mildew?
Our vinyl has a smooth, non-porous surface, which makes it difficult
for mildew to grow. But if conditions are humid enough, mildew
can appear. If it does, it can be easily removed with water and/or
a mild bleach solution.
Can I paint it?
Our products are designed to look like they're always freshly
painted, so the only reason to paint them would be to change
color. Epoxy-based paint is the only paint that will adhere properly
to a vinyl surface, but it also damages the surface and therefore
voids our lifetime warranty, so we don't recommend it.
Ownership Do your products come with a warranty?
Vinyl Fence Warranty
Click to
View Westech Warranty Information (.pdf
format)
Click to
View Enduris Warranty Information (.pdf format)
Vinyl Exterior Shutter Warranty
Click to View Warranty
Information (.pdf format)
Is your product more expensive than wood?
Initially, our product costs more than wood (unless you're buying
premium wood, then they're about on par). But you'll never need
to invest any more time or money into them because they come
with our lifetime warranty. Wood, on the other hand, will need
to be maintained for the rest of its life span, whether painting,
staining, repairing or replacing. And with wood's cost increasing
while its quality decreases (most of it's young growth lumber),
vinyl products have never been a more attractive purchase.
Glossary What is Polyvinyl Chloride?
Polyvinyl Chloride (PVC): PVC is the
main component in the manufacturing process of our products.
There are many chemical forms of vinyl.
Some formulations are flexible. Others are termed "rigid." our
product is formulated out of this rigid dry-blend compound developed
for high output extrusion. Our exclusive formula is blended for
outdoor toughness and high quality
What is Titanium Dioxide?
Titanium Dioxide (TiO2) is a chemical additive that acts as
a sunscreen for our vinyl. Our product contains 10 parts per
100 of TiO2. Because our vinyl is manufactured using coextrusion,
the majority of TiO2 is concentrated on the outer layer where
it is exposed to the sun. This ingredient is critical to the
long-term weatherability of our vinyl products.
What are Impact modifiers?
Impact modifiers are important ingredients for our vinyl. We
add just enough flexibility to our vinyl so that our fences will
flex under most impacts. We reinforce many fence styles with
rust resistant steel inserts to assure strength and stability.
Our fences are designed to look like new, even after years of
use.
What is Coextrusion?
Coextrusion is the manufacturing process the manufacturer uses
to molecularly bond the ingredients into two layers. These layers
are fused through extreme heat and pressure and cannot be physically
separated. Coextrusion allows the manufacturer to have the ability
to control the placement of the majority of the UV inhibitor
TiO2 to the outside where it is exposed to the sun.
As a coextruded manufacturer that uses only premium ingredients,
we assure you, you'll get the best quality possible and guarantee
the vinyl won't decay, blister, rust or suffer insect damage.
Related Links
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